Zebra ZC10L - SOP

• Set on dry, level surface with minimum 4-inch clearance; use grounded power. Two-person lift (approx. 19 kg).
• Check compatible 5.50 x 3.46-inch PVC card stock (24 mil), ZC10L ribbon, cleaning roller, card catcher, USB cable and Windows driver.
• Confirm cover/drawer are shut, waste bin empty, and all components clean.

• Touch card edges only; rock stack roughly 45 degrees to separate, then square.
• Pull pusher plate, install cards tabbed side DOWN, lay stack flat; install catcher, close drawer.

• Fit cleaning roller LONG LEFT, SHORT RIGHT; push until click.
• Fit ribbon SUPPLY spool toward REAR, TAKE-UP spool toward FRONT. Take up slack by rotating supply spool; shut cover.

• Install ZC10L Windows driver before connecting the USB cable. During installer, power on and connect USB when prompted.
• Choose the correct printer in event platform. Match page artboard and Windows printer orientation; print card actual size (5.50 x 3.46 in) unless an approved workflow uses another setting.
• Run and approve one physical test badge for text, photo, code, registration and edge treatment before printing bulk orders.

• Keep completed stock segregated from rejects and attendee data secure.
• Check print alignment and quality periodically. On faults, pause batch, diagnose, print a single test then resume.
• Track card counts, reject reason, print ribbon and affected job/event.

• At least monthly: power off and allow printhead to cool; clean printhead heat element, tension bars, platen and cleaning roller with lint-free cloth and isopropyl/ethyl alcohol.
• Empty tab waste bin: open drawer, remove bin, empty contents, refit, close.
• Remove stock, ribbon and cleaning roller before moving/shipping; use original packaging.

• Straight repeating white line: clean printhead; persistent line requires service. Spots: clean cleaning roller, head and platen. White edge: inspect design, size and scaling.
• Card jam: open cover; remove ribbon; turn green advance wheel clockwise; remove card gently.
• Power on / Media on / Error on could mean card feed, out of ribbon, or tab waste full.
• If unresolved after one controlled fix and test, stop printing and escalate to service lead.

Zebra ZC10L User Guide: https://www.zebra.com/content/dam/support-dam/en/documentation/unrestricted/guide/product/zc10l-ug-en.pdf

Zebra card specs: https://qac-downloads.zebra.com/gb/en/products/spec-sheets/printers/card/zc10l.html

Zebra print-quality guidance: https://support.zebra.com/article/000031281

Driver interface and event app menus vary; validate on the connected PC before changing advanced preferences.